1. Overview

At Josiah Adventures, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and refund policy under specific conditions. Please read the details below to understand our process.

2. Returns Eligibility

We accept returns under the following conditions:

  • The item must be in its original condition, unused, and with all original packaging and tags intact.
  • The return request must be made within [3] days of receiving the item.
  • Certain products, such as fishing gear, travel accessories, and tech items, may be subject to additional return restrictions based on hygiene and functionality.
  • Any damaged or defective item received must be reported to us within 48 hours of delivery.

3. Non-Returnable Items

Certain items cannot be returned, including:

  • Used or damaged products (unless they arrived defective).
  • Items missing original packaging or accessories.
  • Personalized or customized products.
  • Clearance or final sale items.

4. How to Initiate a Return

If you meet the eligibility criteria and wish to return an item, follow these steps:

  1. Contact Us – Email us at [[email protected]] with your order number, reason for return, and images (if applicable).
  2. Wait for Approval – Our team will review your request and respond within [5] business days with instructions.
  3. Ship the Item – Once approved, securely pack the item and send it to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Receive Your Refund – After we inspect the returned item, a refund will be processed to your original payment method (excluding shipping fees).

5. Refund Processing

Once we receive your returned item, we will:

  • Inspect the item for eligibility.
  • Process your refund within [3] business days if approved.
  • Notify you via email once the refund has been issued.

Refunds will be issued as cash.

6. Exchanges

We currently do not offer direct exchanges. If you want a different item, you will need to return the original item (if eligible) and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery at [[email protected]] with photos and details. We will arrange for a replacement or refund at no additional cost to you.

8. Cancellations

Once an order has been processed and shipped, it cannot be canceled. If you need to make changes, please contact us immediately after placing the order.

9. Contact Us

If you have any questions about our Refund & Returns Policy, please reach out to us at [email protected].